Your Privacy Is Our Priority
Every piece of your personal information on the bgd5 platform is collected, stored, and processed in compliance with SSL encryption and strict security standards — with full transparency.
Introduction & Scope of Policy
bgd5 ("we", "our", "platform") is an online gaming platform operated for Bangladeshi players. This privacy policy explains what personal information we collect when you use the bgd5 website or services, why we collect it, how it is used, and what your rights are.
This policy applies to all bgd5 services, pages, and applications. By creating an account or using our services on the platform, you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, we ask that you stop using our services.
bgd5 believes you should have full control over your personal information. That is why we collect only the data that is necessary and do not store any data that is not needed.
What Information We Collect
bgd5 collects only the information that is essential to provide you with a safe and quality service. The types of information collected are detailed below:
2.1 Registration & Identity Information
- Full name and username
- Email address and mobile number
- Date of birth (for age verification — must be 21 or older)
- Password (stored in encrypted form — never readable in plain text)
2.2 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account number (for bank transfers)
- Deposit and withdrawal amounts and transaction history
Important: bgd5 never stores full bank card numbers, CVV codes, or internet banking passwords. All financial information is protected with internationally standard encryption methods.
2.3 Technical & Device Information
- IP address and device type (mobile / desktop)
- Browser type and operating system
- Login time and location (geographical, approximate)
- Cookies and session data (details in section 7)
2.4 Gaming Activity Information
- Play history and bet amounts
- Bonus and promotion usage information
- Account balance change logs
How Your Information Is Used
bgd5 uses collected information only for the following legitimate purposes. It is never sold or rented to third parties.
3.1 Service Operation & Improvement
Your information is used to create and manage your account, verify logins, process transactions, and personalise your gaming experience. It is also used for analytical purposes to identify technical issues on the platform and improve service quality.
3.2 Security & Fraud Prevention
Your information is used to prevent unauthorised access to bgd5 accounts, fraudulent transactions, and money laundering. If suspicious activity is detected, bgd5 may contact you.
3.3 Customer Support
When providing support via 24/7 live chat or email, your account information is used to enable fast and effective resolution of your issues.
3.4 Legal Obligations
bgd5 may be required to use or disclose your information to comply with applicable laws, regulations, or court orders.
Sharing Information with Third Parties
bgd5 does not sell or rent your personal information. However, necessary information may be shared in the following limited circumstances:
4.1 Payment Processors
The minimum financial information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer services is shared with the relevant institutions. These institutions are governed by their own privacy policies.
4.2 Technology & Infrastructure Partners
Trusted technology partners provide server hosting and data analysis services to operate bgd5's services. Strict confidentiality agreements are mandatory when sharing data with these partners.
4.3 Law Enforcement Authorities
Information may need to be shared with the relevant authorities as part of a court order, legal investigation, or mandatory legal process.
4.4 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt may receive minimal session data for the proper operation of their games — but not your identity or financial details.
Data Security Measures
bgd5 has adopted industry-standard technical and organisational measures to protect your personal information.
5.1 Encryption
SSL (Secure Socket Layer) encryption is active on our website and all services. All data exchanged between your browser and bgd5's servers is transmitted in encrypted form, so no party in between can read it.
5.2 Password Protection
Your password is never stored in plain text — it is kept only as a one-way hash. No bgd5 employee or system can view or read your actual password.
5.3 Access Control
Only authorised staff may access a limited amount of personal information for necessary work purposes. All access is logged and regularly audited.
5.4 Data Breach Response
In the event of a data breach, bgd5 will notify affected users as quickly as possible and take immediate steps to minimise the damage.
Your Rights & Controls
Every user registered at bgd5 has the following rights regarding their personal information:
6.1 Right to Access
You can request a copy of your personal information stored at bgd5 at any time. This request can be made to our support team.
6.2 Right to Rectification
If there is any incorrect or outdated information in your profile, you can request that it be corrected. Keeping accurate information helps ensure the quality of your service.
6.3 Right to Erasure
You can request that stored information be deleted when you close your account. However, some information may need to be retained for a specified period to comply with legal obligations.
6.4 Right to Data Portability
Where technically feasible, you can request your information in a structured, machine-readable format.
6.5 How to Exercise Your Rights
To exercise any of the above rights, use bgd5's 24/7 live chat support or contact us at the email address listed below. We will respond to all requests within a reasonable time.
Cookies & Tracking Technologies
bgd5 uses cookies and similar technologies for the proper operation of the website.
7.1 Essential Cookies
These cookies are essential for the core functionality of the website — such as maintaining login state, security verification, and storing information related to your balance. These cookies cannot be disabled.
7.2 Functional Cookies
These cookies are used to remember your preferred language, game settings, and similar preferences. Disabling them may cause some features to stop working.
7.3 Analytics Cookies
Anonymous statistics are collected to improve the user experience on the website. This information cannot be used to identify any individual.
7.4 Cookie Controls
You can delete or disable cookies at any time through your browser settings. Please note that disabling some cookies may cause certain parts of the bgd5 service to not work properly.
Data Retention Period
bgd5 retains your information only for as long as it is necessary or legally required.
- Active account data: retained for as long as the account remains active.
- Financial transaction records: retained for the period required by legal and audit obligations.
- Closed account data: retained for a limited period for fraud prevention and legal requirements.
- Support communications: retained for a reasonable period for quality improvement purposes.
Once the retention period has passed or the purpose has been fulfilled, data is securely deleted or anonymised.
Protection of Minors
bgd5 provides services only to individuals aged 21 or older. We do not knowingly collect personal information from any minor.
If we become aware that a person under the age of 21 has created an account, that account and all associated data will be deleted immediately. If you believe a minor is using our platform, please notify our support team.
Age Verification — bgd5 verifies date of birth at registration and may request proof of age documents if necessary.
Changes to This Policy
bgd5 may update this privacy policy from time to time — due to changes in services, technological developments, or legal requirements. When a significant change is made:
- Users will be notified via a website notice or email.
- A new "Last updated" date will be displayed at the top of the page.
- Continuing to use the platform after a change will be considered acceptance of the new policy.
For significant changes, bgd5 may ask users for explicit re-consent.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact the bgd5 support team. Our team provides support in both Bengali and English, 24/7.
Live Chat: Get instant support from any page on the website.
Email: [email protected]
bgd5 is committed to ensuring your privacy-related complaints are handled properly and promptly. Our goal is to maintain the trust of every bgd5 user and ensure the highest level of protection for their information.